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Summary
This article discusses how to troubleshoot the activation issues in Microsoft Office from Office 365. Activation fails and you receive one the following error messages:
Description of the Office Activation Wizard. Content provided by Microsoft. This article provides an overview of the Microsoft Office Activation Wizard. Office includes an Activation Wizard. To fully use Office, you must activate Office. If you do not activate the product after you install it, the Office programs can be started only in. Now Microsoft Office Activation Wizard will open automatically. You can activate the software over the Internet because this is the only option available right now. You have successfully activated Microsoft Office 2013 and now you can continue using the Office suite. Learn how to activate Microsoft Office 2019/2016 on Windows 10/8/7 systems using a valid Activation Product Key. Also check Office Activation status first.
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More information
This issue might be caused by one of several circumstances. Follow these steps to help troubleshoot the issue. After each step, check to see whether the issue is fixed. If not, proceed to the next step.
Step 1. Identify and fix activation issues by using the Support and Recovery Assistant for Office 365
The Support and Recovery Assistant app runs on Windows PCs and can help you identify and fix activation issues with Office 365. Office 365: Use the Support and Recovery Assistant for Office 365
![]() Step 2. Check whether you're behind a proxy server
Are you behind a proxy server? If you're not sure, ask your administrator. If so, you (or your administrator) might have to change the proxy settings for Windows HTTP clients. To do this, follow these steps:
Step 3. Check whether you're behind a firewall
Are you behind a firewall? If you're not sure, ask your administrator. If you're behind a firewall, it might have to be configured to enable access to the following:
Each firewall will have a different method for enable access to these URIs. Check your software's documentation for instructions or ask your administrator to do this for you.
Microsoft Office Activation Wizard Online
For more information about Office 365 ProPlus URLs and IP addresses, see the following Microsoft article: Office 365 URLs and IP address ranges
Step 4. Check whether you have the appropriate license
![]() Step 5. If you previously activated an Office 2013 program on the computer, try to remove the existing product key
To manually remove existing product keys for an Office 2013 program, follow these steps:
Here's an example of the output of steps 5a through 5c:
For more information, see the following Microsoft Knowledge Base articles:
Still need help? Go to Microsoft Community.
In most cases, you'll need your product key to activate Office 2010. Need help finding your product key? Activate Office 2010 online
If you're activating over the Internet and have a slow connection, you might want to activate by phone. Activate Office 2010 by phone
Tip: If you still can't activate Office, call the activation number, but don't enter anything or say anything. You'll be transferred to someone who can help you.
Activation WizardActivate Office 2010 on a different or restored computerYour Office 2010 license allows you to reinstall Office on the same computer, and some licenses allow you to activate Office on more than one computer. But if you try activating Office and you get a message that you have installed it too many times, use the telephone option in the Activation Wizard to contact a support technician. To learn more about what the license terms allow, read the Microsoft Software License Terms for your Office product. What happens if you don't activate Office 2010If you don't activate your software, eventually Office 2010 switches to Reduced Functionality mode where it lets you open files to view them but not edit them. You can still activate by going to File > Help > Activate Product Key. In the Activation Wizard, choose the option for activating by telephone, and when you call the activation number, but do not enter anything or say anything. You'll be transferred to someone who can help you. See AlsoComments are closed.
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